Interview Question answer for Microsoft Exchange online in real scenario based.
Question: Can you describe a specific user email send/receive issue you encountered in the past and how you resolved it? Please provide as much detail as possible about the symptoms, the troubleshooting steps you took, and the ultimate resolution. Scenario: In a previous role, we had a user who reported that they were unable to send or receive emails in their Exchange Online mailbox. They mentioned that their emails were stuck in the Outbox and not reaching the recipients. Additionally, they were not receiving any new emails in their Inbox. Resolution: To troubleshoot this issue, I followed these steps: Verified Internet Connectivity: Checked the user's internet connectivity to ensure they were able to establish a connection to Exchange Online. Checked Exchange Online Service Health: Reviewed the service health status for Exchange Online to rule out any widespread service disruptions or known issues. Verified Exchange Online Configuration: Ensured that the user'
